1. Shipping Carrier

Nova Pex Bio Labs primarily ships orders through UPS.

Other carriers or shipping services may be used when necessary based on destination, service availability, package requirements, or other operational considerations.

The shipping method and available delivery options may be displayed during checkout.

2. Order Processing

Orders are generally processed after payment has been successfully received and the order has passed any applicable verification procedures.

Orders placed on weekends, holidays, or outside normal business processing hours may begin processing on the next available business day.

Processing time is separate from carrier transit time.

Customers will generally receive shipping confirmation and tracking information once an order has been prepared for shipment and tracking becomes available.

3. Shipping & Delivery Times

Estimated transit times displayed during checkout or provided by the carrier are estimates unless the selected shipping service expressly provides a guaranteed delivery commitment.

Delivery times may be affected by circumstances outside the control of Nova Pex Bio Labs, including:

• Carrier delays
• Severe weather
• Natural disasters
• Holiday shipping volume
• Transportation interruptions
• Incorrect or incomplete addresses
• Regional service disruptions
• Other circumstances affecting carrier operations

Nova Pex Bio Labs cannot guarantee carrier delivery estimates when delays are outside our reasonable control.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code

If you discover an address error, contact Nova Pex Bio Labs as soon as possible.

Once an order has been transferred to the shipping carrier, we may not be able to modify or redirect the shipment.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

5. Tracking Information

Tracking information will generally be provided after an order has shipped.

Tracking information may take additional time to become active within the carrier’s system after a shipping label is created.

Customers are encouraged to monitor tracking information directly through the carrier.

6. Delivered Packages

When carrier tracking indicates that a package has been delivered, customers should first check the delivery location, household members, mailroom, reception area, neighboring locations, or other areas where the carrier may have placed the package.

If a package cannot be located, please contact Nova Pex Bio Labs promptly so we can review the available shipment information.

Carrier investigations or claims may be required before certain lost-package resolutions can be completed.

7. Lost or Damaged Shipments

If an order arrives visibly damaged, please retain:

• The product
• Original shipping box
• Internal packaging materials
• Shipping label
• Photographs showing the condition of the shipment

Contact Nova Pex Bio Labs promptly and provide photographs and the applicable order information.

We may request additional information reasonably necessary to investigate the issue or submit a carrier claim.

Eligible damaged or lost shipments will be handled according to the circumstances of the shipment, applicable carrier procedures, and applicable law.

8. Temperature & Environmental Conditions

Certain research materials may have specific recommended storage conditions.

Products are packaged and shipped according to the shipping procedures established by Nova Pex Bio Labs for the applicable product.

Carrier transit conditions, including temporary temperature fluctuations during transportation, may be outside our direct control.

Upon delivery, customers should promptly retrieve their shipment and follow the storage information provided for the applicable product.

9. Shipping Restrictions

Nova Pex Bio Labs reserves the right to restrict or decline shipment of products to destinations where shipping, possession, sale, or distribution would violate applicable law or carrier requirements.

Availability of a product on the website does not guarantee that it can legally or operationally be shipped to every destination.

10. Research Products

Research products shipped by Nova Pex Bio Labs are intended exclusively for laboratory research, analytical testing, and in-vitro scientific investigation.

Research products are not intended for human or veterinary use, consumption, administration, therapeutic use, or diagnostic purposes.

Shipping a research product to a customer does not modify its designated research-only intended use.

11. Cosmetic Products

Products expressly identified as cosmetic products, including applicable topical cosmetic formulations, are shipped according to their designated cosmetic use and applicable product labeling.

Research-use restrictions applicable to research materials do not alter the expressly identified intended use of separately designated cosmetic products.

12. Returned-to-Sender Packages

Packages may be returned to Nova Pex Bio Labs because of:

• Incorrect addresses
• Incomplete addresses
• Delivery refusal
• Failure to retrieve a package
• Carrier delivery restrictions
• Other circumstances preventing successful delivery

If an order is returned to us, we will review the circumstances and contact the customer regarding available options.

Additional shipping charges may apply to reshipment where permitted by applicable law.

13. Order Changes & Cancellations

Contact Nova Pex Bio Labs promptly if you need to request an order change or cancellation.

We cannot guarantee that an order can be modified or canceled after processing has begun.

Once an order has been transferred to the carrier, cancellation may no longer be possible.

14. International Shipping

International shipping, if offered, may be subject to additional restrictions, customs requirements, import regulations, duties, taxes, and carrier limitations.

Customers are responsible for complying with applicable import requirements in their destination jurisdiction.

Nova Pex Bio Labs reserves the right to decline international shipments where legal, regulatory, customs, or carrier requirements cannot reasonably be satisfied.

15. Contact Us

For questions regarding shipping or an existing order, please contact:

Please include your order number when contacting us about an existing shipment.